HARRISON MFONISO WILLIE

Operations Manager | Project Management Specialist

Abuja, NG.

About

Highly dedicated and detail-oriented Operations Manager with 4 years of experience, specializing in streamlining complex processes to drive business growth and enhance operational efficiency. Proven track record of delivering high-quality results, significantly reducing costs, and boosting customer satisfaction through strategic project management and data-driven decision-making. Adept at leveraging technology and cross-functional collaboration to optimize workflows and achieve key organizational objectives.

Work

Onyx Investment and Advisory

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Project Manager

Abuja, Federal Capital Territory, Nigeria

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Summary

Managed the full project lifecycle, from budgeting and scheduling to quality assurance and risk mitigation, for an investment and advisory firm.

Highlights

Managed project budgets and tracked expenses rigorously, optimizing resource allocation and ensuring cost-effectiveness across multiple initiatives.

Ensured all project deliverables consistently met stringent quality standards and stakeholder requirements, enhancing overall client satisfaction.

Developed and managed comprehensive project schedules, timelines, and deadlines, ensuring on-time project completion and adherence to scope.

Proactively identified potential project risks and implemented effective mitigation strategies, safeguarding project continuity and success.

Virtual Assistance (Japademy)

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Remote Virtual Assistant

Remote, N/A, N/A

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Summary

Provided comprehensive administrative and project management support, enhancing customer service and optimizing digital operations for a remote team.

Highlights

Delivered exceptional customer service by promptly responding to inquiries and resolving issues, maintaining high client satisfaction.

Assisted in project management by meticulously tracking tasks and deadlines using Notion, contributing to timely project completion.

Managed content updates and maintenance for multiple websites and blogs, ensuring an up-to-date and engaging online presence.

Organized and facilitated virtual meetings, accurately documenting minutes and action items for effective follow-up and accountability.

Gombe State Investment and Property Development Company

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Assistant Head of Operations

Abuja, Federal Capital Territory, Nigeria

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Summary

Led operational planning and KPI analysis to drive improvements and manage complex projects for a state investment and property development company.

Highlights

Developed and implemented operational plans that directly supported core business objectives, ensuring strategic alignment and execution.

Conducted in-depth analysis of Key Performance Indicators (KPIs) to identify critical areas for improvement, enhancing overall operational efficiency.

Successfully managed a portfolio of multiple concurrent projects, ensuring timely delivery and adherence to defined scope and budget.

Streamlined internal processes to optimize workflows, contributing to improved productivity and resource utilization.

Education

Akwa Ibom State Polytechnic

Ikot Osurua, Akwa Ibom State, Nigeria
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HND Computer Science Grade:

Languages

English

Certificates

In-Demand IT Skills Training

Digital Witch Support Community

Virtual Assistant Course

ALX

Post Graduate Diploma in Project Management

Chartered Institute of Project Management

Diploma in Facility Management

Chartered Institute of Contract Project and Facility Management

Associate Member

Chartered Institute of Loan and Risk Management of Nigeria

Web Design (Front End)

Mega Brain Infotech

Skills

Project Management

Project Planning, Project Execution, Budget Management, Cost Control, Schedule Management, Risk Mitigation, Deliverable Management, Stakeholder Management, KPI Analysis, Agile Methodologies, Notion, Microsoft Project, Trello, Asana, Zapier.

Operations Management

Process Streamlining, Efficiency Improvement, Data Analysis, Reporting, Documentation, Information Management, Workflow Optimization, Business Growth Strategies.

Customer Relations

Customer Support, Customer Service, Inquiry Resolution, Issue Resolution, Client Satisfaction.

Administrative Support

Email Management, Appointment Scheduling, Virtual Meeting Coordination, Minute Taking, New Employee Onboarding, Office Administration.

Software & Tools

Windows, MacOS, Asana, Loom, Slack, Pipe Drive, Oracle, Zapier, Microsoft Teams, Google Workspace, Trello, Hubspot, Helpdesk, Notion, Microsoft Project.

Networking & Security

TCP/IP, VPN, Firewall Management.

Web & Digital

Website Management, Blog Management, Front-End Web Design.